Salesforce Service Cloud.

4 to 8 years of hands-on experience in configuring and customizing Salesforce Service Cloud.
•    Experience with Salesforce Lightning, including Aura Components and LWC (Lightning Web Components).
•    Collaborate with business stakeholders to gather requirements and propose scalable solutions for robust Service Cloud applications.
•    Leverage standard Service Cloud functionality wherever possible and customize only as per business needs.
•    Design and develop solutions that comply with Salesforce best practices, enterprise standards, and operational guardrails.
•    Strong understanding of web services (SOAP, REST), security models, integration patterns, and methods.
•    Proficiency in HTML, CSS, and JavaScript for UI customization.
•    Experience in Service Cloud implementation, configuration, data migration, and integrations with external systems.
•    Expertise in Case Management, Omni-Channel Routing, Knowledge Base, Service Console, and Entitlements.
•    Design and implement Service Processes, including automation using Flows, Process Builder, and OmniScripts.
•    Familiarity with Einstein Bots, Live Agent, and Field Service Lightning for advanced service capabilities.
•    Experience in reporting and analytics using Salesforce Reports, Dashboards, and Service Cloud-specific KPIs.
•    Design and/or build integrations between Service Cloud and third-party applications or data sources.
•    Exposure to Health Cloud, Salesforce CDP, and Experience Cloud is an added advantage.
•    Google CCAI experience or a strong willingness and capability to learn it.
•    Excellent communication and verbal skills.

Certifications
•    Salesforce Service Cloud Consultant
•    Salesforce Administrator
•    Salesforce Platform Developer I
•    (Nice to have) Salesforce Advanced Administrator