Key skills
CommunicationAccount Management
About this role
About Flexport:
At Flexport, we believe global trade can move the human race forward. That’s why it’s our mission to make global commerce so easy there will be more of it. We’re shaping the future of a $10T industry with solutions powered by innovative technology and exceptional people. Today, companies of all sizes—from emerging brands to Fortune 500s—use Flexport technology to move more than $19B of merchandise across 112 countries a year.
The recent global supply chain crisis has put Flexport center stage as we continue to play a pivotal role in how goods move around the world. We are proud to have the support of the best investors in the game who believe in our mission, solutions and people. Ready to tackle global challenges that impact business, society, and the environment? Come join us.
Help our customers improve their global supply chains
The Opportunity:
As an Assistant Manager, Air Operations, you’ll play a key role in ensuring smooth and timely air freight movements for our customers. You’ll coordinate daily with airlines, trucking partners, terminals, and internal teams to keep shipments on track.
This role combines hands-on operations, customer service, and documentation work - helping deliver seamless supply chain execution while driving efficiency, volume growth, and profitability.
What You’ll Do:
- Execute end-to-end air shipments :
- Receiving booking, contact with shipper/consignee and agent to arrange the shipment within SOP’s provided.
- Input data into system to create file, completing Mawb and Hawbs, ensure correct & on time handling of files, file AMS or submit EDI (FHL/FWB) as required
- Timely invoicing to clients/ agents as well as checking and confirming incoming invoices of sub-contractors on time & correctly.
- Customer service by following up on customer advices/request or claim and feedback to customer and overseas and make respective shipment arrangement
- Inform senior/manager if any irregularities or problems that require assistance and to feedback on subcontractors’s standards and services.
- Ensure all operational activities comply with international shipping regulations, company policies, and customer SOPs.
- Handle customers statistics and reports or any special request for improving the system.
- Support data and system accuracy: Keep Flexport systems updated to meet KPIs and maintain high-quality data.
- Collaborate across teams: Work closely with account managers and customs teams to ensure smooth operations and a great customer experience.
- Drive improvement: Identify and suggest process enhancements to increase efficiency and quality.
- Take ownership: Support teammates and take on additional tasks when needed/ required.
What We’re Looking For:
- Bachelor’s degree in logistics, supply chain, business, or related fields.
- 5+ years of experience in air operation or related roles in freight forwarding/logistics.
- IATA Certification
- Good communication of written and spoken English.
- Detail-oriented, structured, and eager to learn global supply chain operations.
- Customer-focused mindset: respond promptly and professionally to customer needs, answering calls and dealing with customer queries, providing first-class customer service at all times.
What You’ll Gain:
- Deep expertise in air freight operations (imports, exports, intermodal).
- Hands-on exposure to international logistics systems (carriers, customs, warehouses).
- Opportunity to grow into Senior Associate, Team Leader, or Account Management roles.
- Be part of a fast-growing international company with training and development from global experts.
Commitment to Equal Opportunity
At Flexport, our ability to fulfill our mission of making global commerce easy and accessible relies on having a diverse, dedicated and engaged workforce. All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, national origin, age, physical and mental disability, health status, marital and family status, sexual orientation, gender identity and expression, military and veteran status, and any other characteristic protected by applicable law.
Global Data Privacy Notice for Job Candidates and Applicants
Depending on your location, the General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA) may regulate the way we manage the data of job applicants. By submitting your application, you are agreeing to our use and processing of your data as required. Please see our Privacy Notice available at www.flexport.com/privacy for additional information.