Group Product Manager, Client Services

Maven Clinic is the world's largest virtual clinic for women and families, aiming to improve healthcare access and outcomes. The Group Product Manager, Client Services will connect client needs with core product development, manage client requests, and support product managers to ensure successful outcomes.

Responsibilities:

• Custom product work in partnership with Client Services and Growth: understanding commercial priorities, building a clear framework for what to evaluate, prioritize, and build alongside core product and engineering
• A triage and prioritization framework for client requests: evaluate against platform leverage, sequence against the core roadmap, route to the right owner, and communicate decisions back to Client Services and Growth with clarity
• Forward-deployed product work: meaningful time embedded with client-facing teams, on client calls, and in RFP processes where product depth matters
• Support one or more PMs: your job is to set them up for success, invest in their development, and help them do the best work of their career

Requirements:

• 7+ years in product with meaningful time in health benefits, payer systems, or a complex B2B2C environment: eligibility and enrollment fluency is important for this role
• Experience in a forward-deployed or client-embedded product capacity: comfortable owning the product relationship with external stakeholders, not just internal ones
• Experience navigating custom client work in a scaled product org: you know how to evaluate requests against platform leverage, say no when it matters, and find the path that serves both the client and the core product
• Experience managing or mentoring PMs: you develop product talent, not just do the work yourself
• Deep understanding of how benefits data flows from employer configuration through eligibility verification through member activation, and where it breaks
• Strong data skills: funnel instrumentation, activation analysis, communicating outcomes to client success, growth, and executive stakeholders
• Hands-on fluency with AI tools as part of how you work today
• High ownership: you operate like a founder, push through ambiguity, and do not wait for direction
• Member empathy that holds even when client pressure is loud and urgent