Staff Product Designer

Thrivent is a financial organization committed to helping people thrive with purpose. They are seeking a seasoned Staff Product Designer to lead the design strategy and execution for Salesforce-based experiences, focusing on creating intuitive and impactful solutions that align with business objectives and user needs.

Responsibilities:

• Apply human-centered design in meaningfully novel ways while identifying opportunities to support more design-driven decision-making across digital product teams
• Contribute to strategic design thinking, influencing not only execution but also the broader digital experience strategy
• Ensure design decisions align with business objectives, user needs, platform capabilities, and organizational priorities
• Drive clarity and alignment across complex product initiatives, helping teams define problems, identify opportunities, and shape future-state experiences
• Influence digital experience strategy through collaboration with stakeholders across Product, Engineering, Design, and Business teams
• Lead design strategy and execution for Salesforce-based advisor and employee experiences, leveraging deep knowledge of Salesforce platform capabilities, patterns, and constraints
• Design scalable experiences that maximize native Salesforce capabilities while balancing usability, maintainability, implementation effort, and business value
• Partner closely with Product Owners, Product Manager, and Engineering teams to define platform-enabled experiences
• Advocate for platform-centric design approaches that leverage out-of-the-box Salesforce functionality wherever possible while identifying strategic opportunities for customization when necessary
• Design complex workflows and operational experiences across Salesforce products
• Shape and evolve Salesforce-specific interaction patterns and governance practices to ensure consistency across products and teams
• Contribute to the development and adoption of reusable Salesforce design patterns, implementation guidance, and design standards
• Collaborate with Product, Design, Engineering, and Salesforce platform teams to create cohesive and innovative digital experiences
• Utilize strong facilitation skills to foster collaboration and solve complex business challenges through workshops, working sessions, and design activities
• Communicate effectively at all levels of the organization, demonstrating confidence, clarity, and influence during design discussions and executive presentations
• Build trust and establish long-term relationships through effective storytelling, strategic communication, and collaborative partnership
• Lead experience discussions that help teams balance user needs, technical constraints, regulatory requirements, and business goals
• Guide and conduct design research efforts, leveraging qualitative and quantitative insights to inform decision-making
• Synthesize user feedback, business objectives, and platform constraints into actionable design recommendations
• Integrate emerging design patterns, platform capabilities, AI-enabled experiences, and evolving best practices into design methodologies
• Drive experience quality through design reviews, mentorship, and hands-on participation in product discovery and delivery
• Mentor Product Designers and Associate Product Designers, providing guidance on design craft, systems thinking, stakeholder management, and Salesforce-specific design practices
• Help elevate organizational design maturity through coaching, feedback, and thought leadership
• Foster a culture of continuous learning, innovation, and design excellence
• Model Thrivent's leadership competencies: Model the Way, Rally the Team, and Deliver Outcomes
• Support and help create an environment focused on continuous improvement, employee engagement, and exceptional client outcomes
• Promote a culture that reflects Thrivent's purpose, promise, and values while maintaining the trust and reputation of the organization

Requirements:

• Bachelor's degree or equivalent experience in Interaction Design, UX Design, Product Design, Human-Centered Design, Web Development, or a related field
• 6-8 years of experience in UX, interaction design, product innovation, and research within product development organizations
• Deep experience designing enterprise applications on the Salesforce platform, including Salesforce Lightning Experience and related cloud products
• Proven experience designing complex operational, workflow-driven, or CRM-based experiences
• Demonstrated ability to design platform-centric solutions that leverage Salesforce capabilities while balancing user experience, scalability, and implementation considerations
• Strong understanding of Salesforce concepts including objects, records, relationships, workflows, permissions, page layouts, record pages, and platform constraints
• Experience designing for Financial Services Cloud, Sales Cloud, Service Cloud, Experience Cloud, or custom Lightning applications
• Proficiency working with Salesforce Lightning Design System (SLDS) and integrating platform patterns with enterprise design systems
• Experience partnering with Product Managers and Engineering teams throughout discovery, design, and delivery
• Proven success leading projects and contributing to the delivery of multiple shipped digital products
• Ability to establish processes and frameworks for solving complex design challenges, uncovering opportunities, and driving alignment
• Strong communication and storytelling skills, including the ability to articulate design rationale, influence stakeholders, and clarify success metrics
• Demonstrated ability to apply human-centered design while balancing business needs, regulatory considerations, and technical constraints
• Self-directed and proactive, with a strong sense of ownership and accountability
• Experience translating research insights into actionable solutions that solve meaningful user problems
• Extensive experience leveraging design systems while thoughtfully extending patterns to meet user and product goals
• Experience working within Agile product development environments
• Salesforce UX Designer Certification, Salesforce AI Associate Certification, or comparable Salesforce ecosystem certifications
• Experience leading Salesforce transformation, modernization, or platform adoption initiatives
• Knowledge of Financial Services Cloud and advisor-focused business processes
• Familiarity with Salesforce platform roadmaps, Lightning Web Components (LWC), Agentforce, and Salesforce AI capabilities
• Advanced storytelling, facilitation, and stakeholder influence skills
• Strategic design leadership experience shaping experience standards and governance across multiple teams
• Expertise in advanced design research methodologies and experience-driven decision making
• Knowledge and experience working in financial services or other highly regulated industries
• Experience establishing scalable design frameworks, governance models, and reusable experience patterns across enterprise platforms