Customer Service Representative (MONTEGO BAY)

Sequium Asset Solutions, LLC is dedicated to delivering exceptional service and reliability through their core values. They are seeking a Customer Service Representative to handle customer inquiries, resolve issues, and ensure customer satisfaction.

Responsibilities:

• Answer inbound calls, emails, and live chats from customers with inquiries about products, services, or company policies
• Address and resolve customer complaints and concerns in a professional and timely manner
• Assist with processing orders, returns, and exchanges, ensuring accuracy and efficiency
• Maintain comprehensive knowledge of Segoso Caribbean's products and services to offer accurate information and solutions to customers
• Ensure that every interaction with the customer is positive, aiming for first-call resolution whenever possible
• Accurately record customer interactions and transactions in the company's CRM system
• Work closely with other departments (sales, technical support, and management) to ensure customer satisfaction and seamless service delivery
• Follow up with customers to ensure their issues are resolved and satisfaction is achieved

Requirements:

• High School Diploma or equivalent
• Minimum of 1 year of customer service experience
• Strong verbal and written communication skills
• A passion for delivering excellent customer service
• Comfortable using computers, CRM software, and other customer service tools
• Able to manage multiple customer inquiries simultaneously
• Strong ability to resolve issues creatively and professionally
• Proficiency in English
• Successful background check and drug screening
• Experience in a call center environment
• Experience with call center software
• Additional languages, particularly Spanish