Enterprise Customer Success Manager (Remote)

Teramind is a fully-remote company thriving since 2014, seeking an Enterprise Customer Success Manager to serve as a strategic partner for their largest customers. The role focuses on maximizing customer value, driving adoption and retention, while collaborating with various internal teams to enhance the customer experience.

Responsibilities:

• Build and maintain strong relationships with enterprise customers as their primary post-sale contact, ensuring successful onboarding, adoption, and ongoing value realization
• Drive product utilization by aligning capabilities with customer goals, delivering training and enablement, and conducting strategic reviews that demonstrate ROI
• Own renewals by proactively monitoring customer health metrics, mitigating risks, and maintaining high satisfaction and retention rates
• Act as customer advocate internally, collaborating with Product, Support, and Sales teams to resolve issues and influence roadmaps
• Identify upsell and cross-sell opportunities, multi-thread relationships across customer organizations, and partner with Account Managers to expand accounts

Requirements:

• 5+ years in B2B Customer Success with proven track record in driving adoption, retention, and expansion
• Strong grasp of Customer Success frameworks, lifecycle management, and subscription renewal processes
• Experience with HubSpot, ChurnZero (or similar CS platforms), and customer health metrics
• Excellent relationship-building skills with ability to navigate high-stakes conversations across all stakeholder levels
• Detail-oriented, highly organized, and willing to dive deep into technical product details (cybersecurity experience a plus)