Customer Success Manager, CPG & Health

MNTN is a company that prioritizes its people and fosters a culture of trust and innovation. They are seeking a Customer Success Manager for the CPG & Health vertical to manage a strategic portfolio of mid-market customers, driving revenue expansion and retention while providing expert guidance on Connected TV advertising.

Responsibilities:

• Manage a portfolio of customers within your assigned industry vertical, serving as their primary advisor throughout the customer lifecycle
• Build trusted relationships with key stakeholders by developing a deep understanding of each customer's business, goals, competitive landscape, and marketing strategy
• Drive customer retention, revenue growth, and long-term success through proactive account planning, business reviews, campaign optimization, and strategic recommendations
• Identify expansion opportunities and partner with the sales team within your vertical to grow customer investment, strengthen relationships, and achieve shared revenue goals
• Lead new customer onboarding, ensuring customers quickly realize value and become confident, successful users of the MNTN platform
• Become an expert in your assigned vertical by understanding industry trends, seasonal opportunities, performance benchmarks, and evolving customer needs, then applying those insights to help customers grow
• Monitor account health, anticipate risks, and proactively resolve challenges before they impact customer outcomes or renewal conversations
• Collaborate cross-functionally to deliver a seamless customer experience while helping shape playbooks, processes, and best practices

Requirements:

• 3–6 years of experience in Customer Success, Account Management, or a similar customer-facing role managing strategic customer relationships
• Experience in digital advertising, CTV, SaaS, AdTech, MarTech, or performance marketing, with the ability to quickly develop expertise in your assigned industry vertical
• Proven success driving customer retention, revenue growth, and expansion across a dedicated book of business
• Strong relationship-building skills with the ability to influence stakeholders and serve as a trusted advisor
• Experience partnering closely with Sales Executives to deliver exceptional customer outcomes and shared business results
• Strong communication and presentation skills, with experience leading executive business reviews and strategic customer conversations
• Comfort using data and performance insights to identify opportunities, solve problems, and demonstrate business value
• Experience with Salesforce, Intercom, or similar CRM and customer engagement platforms