Customer Service Representative

Firstsource is seeking a motivated and customer-focused Call Center Agent to join their team. In this role, you will provide exceptional customer service by handling inbound and outbound calls, assisting customers with banking and card-related inquiries.

Responsibilities:

• Handle customer inquiries via phone in a professional and courteous manner
• Provide accurate information regarding banking products, card services, and remittance transactions
• Resolve customer concerns efficiently while maintaining a high level of customer satisfaction
• Document customer interactions and update account information accurately
• Follow company policies, procedures, and compliance requirements
• Meet quality, productivity, and attendance standards
• Collaborate with team members and support departmental goals

Requirements:

• High school diploma or equivalent
• Previous remote work experience required
• Minimum 6 months of call center experience
• Excellent communication, interpersonal, and active listening skills
• Strong comprehension and problem-solving abilities
• Basic knowledge of banking products and card services
• Basic knowledge and understanding of remittance processes
• Ability to work flexible and shifting schedules
• Self-motivated with the ability to work independently and as part of a team
• Basic computer and data entry skills
• Previous experience in banking, financial services, or customer support environments
• Experience handling high-volume customer interactions