Customer Service Representative- WNY

Velocitii is a company committed to employee growth and a supportive work environment. They are seeking Customer Service Representatives who will handle incoming calls, assist customers, and ensure a positive experience in a fast-paced, remote setting.

Responsibilities:

• Put customers first and build trust
• Communicate clearly and professionally
• Stay calm and empathetic under pressure
• Be reliable and meet performance goals
• Support payment needs and follow procedures
• Keep records accurate and respond to emails daily
• Pitch in when needed and stay flexible

Requirements:

• 1+ year of customer service experience in a call-center/dispatcher setting
• Must live within 50 miles of Medina, NY
• Strong verbal and written communication
• Organizational and problem-solving skills
• Ability to navigate multiple computer systems
• Experience in a virtual desktop environment
• Distraction-free remote workspace
• High school diploma or GED
• Familiarity with AS400