Sr. HR Business Partner

Thumbtack helps millions of people confidently care for and improve their homes through personalized guidance, AI tools, and a hiring experience for local services. The Senior HR Business Partner will advise managers and employees, support employee relations, and build AI-powered workflows and tools that improve HRBP operations. The role also includes risk management, change enablement, emergency response planning, and employee engagement initiatives.

Responsibilities:

• Partner with client groups as a trusted advisor to managers and employees across the full employee lifecycle, from team effectiveness to engagement survey action planning
• Flag legal and compliance risks in day-to-day people management, partnering with the global HRBP team on shared strategies and priorities
• Build AI-powered HRBP workflows: map processes, structure HR policies and playbooks into AI-ready formats, and lead rollout, training, and success metrics for AI tools
• Serve as the HRBP team’s COE connector, building templates, communications, and enablement materials, and support board prep, calibrations, and engagement survey insights
• Cover employee relations work during team absences — PIP prep, investigations, policy violations, and conflict mediation — while helping managers document PIPs consistently
• Build and own AI tools that automate HRBP work, iterating based on feedback and usage data
• Own HRBP’s North America emergency response playbook and support quarterly exit project work

Requirements:

• 10+ years of experience in HR with HRBP experience, including examples of using AI or automation to improve your work — a template you built, a workflow you automated, or a process you reimagined
• Comfort experimenting with AI tools and turning ideas into working solutions, with or without engineering support
• Broad understanding of HR practices including performance, risk management, coaching, engagement and retention, workforce planning, employee relations, compensation, culture and values
• A track record of delivering in ambiguous environments, partnering closely with senior stakeholders on direction and priorities
• Strong communication skills — able to speak, write, and present information clearly; comfortable mediating and facilitating discussions at the manager level
• Data literacy: comfort analyzing people data, identifying trends, and translating findings into recommendations for leaders
• Familiarity with HRIS and HR tech platforms, plus change management experience guiding leaders and teams through organizational transitions