Account Manager (Non-sales)

Aptitude Health is seeking an Account Manager (Non-sales) to join their Account Management team. The role involves oversight of client accounts and execution of Medical Communications and Business Intelligence programs, focusing on client relationships and project management.

Responsibilities:

• Facilitates client accounts as the primary day-to-day contact; partners with clients independently
• Responsible for management of all phases of the project life cycle, including project financial management and revenue reconciliations both internally and externally for each program
• Manage cross-functional teams to execute an assigned portfolio of client-facing Medical Communications and business intelligence programs as assigned
• Partner with Business Development on client meetings and updates globally across all lines of business
• Partner and manage a multi-disciplinary internal project team, consisting of scientific content managers, design, editorial, digital services
• Build strong relationships and maintain regular and effective communication with life science partners, key opinion leaders, and internal stakeholders
• Work with multiple teams within the organization to accurately determine, assign, track, and manage project plans to ensure deliverables are on time and within budget
• Actively engaged in the management of budgets and financial tracking of projects and overall client accounts
• Supports client relationships by proactively addressing concerns and escalating and/or managing expectations with the support of the senior accounts team
• Work with Account Services Coordinators and delegation of project-specific tasks
• Partner with the Meeting Management team and/or clients to facilitate air travel, hotel accommodations, and transportation for delegates and expert faculty when required
• Ensure company systems and procedures are adhered to and/or improved to ensure all expectations are fulfilled
• Available to travel as business requires
• Available for teleconferences outside of usual working hours, to help ensure company-level global coverage of program and project needs

Requirements:

• High School education
• Experience as a client services manager, 4+ years
• Demonstrated client services experience, including project management experience for meetings/events delivered both live and virtually
• Experience in internal and external stakeholder management
• Experience leading the project team
• Experience working within budgets and conducting financial reconciliations
• Experienced in spreadsheets and project management software
• Highly efficient in the use of Office 365
• Be highly organized and able to track multiple operational needs
• Strong communication and interpersonal skills
• Demonstrated excellent decision-making, critical thinking, and problem-solving capability in a very fast-paced environment
• Verification of employment history, professional references, and education or training
• Eligible Candidates must live in the US and be able to work in the US
• A college degree is preferred
• Medical communications agency experience preferred