Senior Account Manager, Retail Marketplaces (Amazon)

Acadia is a modern media and growth agency focused on mid-market disrupters. The Senior Account Manager is responsible for creating and coordinating client strategies, managing relationships with Enterprise accounts, and driving growth while mentoring junior team members.

Responsibilities:

• Strategic Management of assigned client book, defining a roadmap to reach set goals
• Report on performance with details around trends, tactics implemented and next steps
• Outline the priority action items for delegation; Meet with direct reports to discuss priorities & support challenges/roadblocks
• Mentor Specialists and Junior Account Managers; act as a Navigator (peer buddy) for AM new hires
• Ensure top-line, measurable growth for client book, aiding in client retention and satisfaction
• Subject Matter Expert for client relationship management
• Staying up to date on industry trends and best practices for use in client education and company thought leadership
• Contribute to a collaborative team culture, including engaged contribution to team calls, as well as department and company calls

Requirements:

• Expert project delivery and strategy across platforms including Amazon Seller Central, Amazon Vendor Central, Amazon International and Walmart
• Expert in clear and timely written and verbal communication both internally and client-facing
• Dependable and timely completion of work in line with task and projects deadlines
• Cross-functional team management including coaching, empowering, and delegating tasks so that each account team member feels invested in their work and aligned on growing the client's business
• Expert in high-quality delivery of responsibilities incorporating Acadia best practices and industry expertise
• Demonstrated ability to work well with others including navigating challenges and obstacles
• Expert strategic creation and coordination of client strategy that ties back to client goals, benchmarks, and targets
• Expert ability to identify and communicate big picture trends across marketplaces, categories, and industries internally and to clients
• Prepare, plan, and lead client calls with a clear call agenda that communicates progress towards high-level initiatives, strategic next steps, and projected future outcomes
• Mentoring and support of new AM hires, including strategic best practices and quality control