Customer Service Chat Representative - 100% Remote

Frontdoor, Inc. is reimagining how homeowners maintain and repair their homes. As a Customer Care Associate, you will represent the business unit to customers and partners, ensuring the best possible service experience while adhering to policies and procedures.

Responsibilities:

• Assists customers, contractors, and/or business partners via inbound and outbound telephone calls, written correspondence and/or electronic communication according to all policies, procedures, and contract coverage
• Explains and upholds contract coverage to customers and/or contractors
• Follows up with customers, contractors, and/or business partners to ensure customer service issues are resolved
• Maintains current knowledge of all policies, procedures, programs and completes required continuing education courses
• May assume other duties as assigned

Requirements:

• High school diploma or general education degree (GED) required
• 1+ years of experience preferred
• Computer literacy
• Problem solving and decision making
• Attention to detail
• Multi-tasking
• Adapt to a fast-paced environment
• Customer service experience and/or training