Director, Product Management, ClassPass Consumer

ClassPass is a company focused on connecting people with inspiring fitness and wellness experiences. They are seeking a Director of Product Management to lead consumer growth and engagement strategy, overseeing the vision and execution while collaborating with cross-functional stakeholders.

Responsibilities:

• Lead Product Strategy & Roadmap
• Define and communicate a clear product vision aligned with company goals and customer needs
• Drive roadmap prioritization using value-vs-effort frameworks to maximize impact and time to market
• Balance near-term delivery with long-term strategic investments
• Execution & Delivery Excellence
• Oversee the product lifecycle, from ideation through launch and post-release optimization
• Collaborate closely with engineering to ensure feasibility, quality, and timely delivery
• Use tools such as Notion, Confluence, Jira, and other internal platforms to drive transparency, collaboration, and documentation across teams
• Champion User-Centric Product Development
• Leverage customer insights, data, and market trends to guide product direction
• Foster a deep understanding of the needs on both sides of a consumer and wellness business marketplace
• Partner with UX and research to ensure products are intuitive, efficient, and easy to use
• Leadership & Team Development
• Lead, mentor, and inspire a team of product managers, ensuring they deliver measurable impact
• Promote a data-driven, outcome-oriented product culture
• Ensure the team follows best practices in product management and documentation, driving consistency and clarity across initiatives
• Encourage cross-functional alignment between product, engineering, design, payments, marketing, and customer success
• Stakeholder Engagement
• Communicate product vision, roadmap, and progress to executive leadership and key customers
• Build strong relationships with partner businesses, gathering feedback to guide roadmap decisions
• Collaborate with sales and marketing to ensure successful product positioning and launches

Requirements:

• 7+ years of product management experience, including 3+ years leading and managing PMs
• A strong track record building high quality consumer products
• Deep experience with consumer mobile apps and consumer growth and engagement funnel optimization
• Strong analytical skills, with the ability to define, query, and interpret data independently
• Excellent communication and collaboration skills, with experience partnering across functions and with data science
• Sharp product intuition grounded in user feedback and data
• Experience working in agile, full-stack product teams from discovery through delivery
• Comfort using modern product tools like Notion, Confluence, Jira, Figma, and Miro