Project Manager, Professional Services - North America

Pigment is the AI-powered business planning and performance management platform built for agility and scale. As a Project Manager, you will partner closely with Solutions Architects to deliver successful customer implementations and ensure strong adoption of the platform.

Responsibilities:

• Partner closely with Solutions Architects and cross-functional stakeholders to deliver successful Pigment customer implementations
• Ensure customers understand the platform’s value and achieve strong adoption
• Own project scope, timelines, and budgets
• Keep all contributors aligned on progress and priorities while maintaining clear internal reporting
• Escalate issues when needed
• Proactively respond to customer requests for project resources
• Anticipate risks and challenges
• Drive mitigation actions to keep projects on track
• Support Solutions Architects and help ensure consistent project success
• Manage and maintain customers relationships
• Ensure that all customers attain a high level of adoption and business value from using Pigment
• Develop a trusted advisor relationship with customer executive sponsors
• Create passion and satisfaction for Pigment
• Develop deep product expertise and creativity
• Work closely with our product team on the product vision and roadmap
• Participate in updating Pigment’s project management methodology
• Deliver awe-inspiring presentations and trainings
• Provide insightful practices and structure creative solution

Requirements:

• Experience in deploying SaaS platforms across enterprise organisations
• Significant experience in project management, sales or professional services at a software/SaaS company
• Highly organised and strong attention to detail to make sure that deliverables and projects are completed on time
• Ability to act as a leader and a team member first supporting internal project team members in achieving their tasks with minimal disruption
• Ability to act as a mediator for stakeholders with conflicting requirements and help create consensus to move towards a shared goal and outcome
• Ability to build commitment and excitement within the project team including external and internal contributors
• You lead by example through showcasing empathy and strong resilience when facing setbacks
• Display of growth mindset and constructive problem solving approach
• Proven track record of building strong customer relationships, a deep sense of empathy and dedication
• Experience in preparing and delivering presentations targeted to a senior audience
• Ability to explain technical solutions, establish goals, develop opportunities, and provide reporting/dashboards to identify trends and improve the customer experience
• Strategic thinker who is comfortable in a fast-paced, always-on, highly ambiguous start-up environment
• Ability to adapt to a rapidly changing product and respond strategically to customer needs
• Experience meeting multiple objectives in an entrepreneurial environment with little supervision
• BA/BS degree required
• MBA or other relevant advanced degree preferred