Customer Service Representative

ASM Global and Legends have partnered to redefine excellence in sports and entertainment. The Customer Service Representative will provide quality products and services to customers, handling inquiries and processing orders while maintaining positive customer relations.

Responsibilities:

• Handle incoming orders and answer customer service inquiries via phone, web and email
• Process a variety of order types such as backorders, returns, wholesale/bulk, drop-ship, etc
• Identify, research, and resolve customer issues
• Cross-sell and up-sell customers by recommending products that are complimentary to what they are already purchasing
• Develop and maintain positive customer relations, both internally and externally
• Coordinate and collaborate with other departments in executing responsibilities and resolving problems
• Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
• Communicate complaints of service failures to supervisor for investigation
• Other duties may be assigned

Requirements:

• Excellent typing and data entry skills with strong attention to detail and accuracy
• Strong verbal and written communication skills
• Ability to listen, problem solve and resolve conflict
• Basic computer skills; Microsoft Office, Word, Excel, Outlook
• Ability to understand and follow work processes
• Must be able to manage multiple tasks and priorities and easily adapt to changing situations
• Knowledge of products and quality focus
• Strong team player
• Commitment to company's mission and vision
• Practice TCE (Total Customer Service)