Work from Home Inbound Customer Service (State of Iowa)

Colony Brands, Inc. is one of North America's largest, multi-channel direct-marketing companies, and they are seeking a Work from Home Inbound Customer Service Representative. This role involves maintaining positive customer relations and addressing product-related concerns while working from home.

Responsibilities:

• Maintaining positive customer relations by addressing all types of product related concerns, including: taking orders, verifying information, tracking packages, and answering customer questions
• Navigating through multiple systems and entering information using your keyboard including function keys while speaking with customers on the phone

Requirements:

• Candidates must be 18 years or older living in Alabama, Arkansas, Georgia, Iowa, Kansas, Louisiana, Mississippi, Missouri, North Carolina, or Wisconsin
• High level of computer knowledge to navigate through multiple systems and enter information using keyboard including function keys while speaking with customers on the phone
• A PC or Laptop with Current and supported MS Windows 11 Operating System (No Mac, Vista, Chromebook, or XP)
• Processor - AMD 2.1GHZ or higher OR INTEL 1.8GHZ or higher, OR INTEL 1.7GHZ or lower; must be i3, i5, i7, or Pentium with 4 or more cores and be 2016 or newer
• 4GB RAM or installed memory
• 10GB of Free Hard Disk Space
• Internet Download Speed: 4.0 MBPS
• Internet Upload Speed: 2.0 MBPS
• Wired Internet with a cable connection (Dial-up, Wi-Fi, Hotspots, and Satellite are not allowed)
• Keyboard: Function Keys (F-Keys)
• Wired USB Headset
• Training Requirements: 1st Shift Training – 2 weeks (M-F), 8:30am-3:30pm CST; 2nd Shift Training – 2 weeks (M-F), 5:00pm-11:00pm CST; Weekend Training – 3 weekends (Sa-Su), 8:00am-4:00pm CST
• Current and supported MS Windows 11 Operating System (No Mac, Vista, Chromebook, or XP)
• Processor - AMD Ryzen 2nd Generation or newer OR INTEL i-series 8th Generation or newer with 4 or more cores and must be 2018 or newer
• 8GB RAM or installed memory
• Internet Download Speed: 10.0 MBPS
• Internet Upload Speed: 5.0 MBPS
• Webcams are recommended (not required)
• Dual monitors recommended (not required)
• Minimum monitor size of 17+ inches recommended (not required)
• External mouse recommended (not required)