Manager, Cash Receivables Shared Services

Job Purpose

The primary mission of the Manager, Cash Receivables Shared Services is to ensure timely and accurate cash application, manage SOX/compliance, provide leadership to the Shared Services Cash team, maximize working capital, and minimize Days Sales Outstanding "DSO”. Additionally, manage 3rd party software vendors involved in the Cash Application process, lead projects designed to enhance efficiency and improve team performance.   Train/mentor the team to meet and exceed departmental objectives and goals, approving account refunds, KPI reporting, performance management and other duties as assigned by management.  Excellent communication skills with internal and external teams and attention to detail are required to maximize returns with Customers.

What you will do...

• Leadership Role with Billtrust Cash Application Module to continue to improve various metrics, cash reporting, match rate with Billtrust and to facilitate automatic cash application.
• Driving Unapplied and Unidentified Cash root cause analysis amongst team by providing training and mentoring
• Manage, review and approve daily Recons, and ALL month end procedures  
• Manage Team Performance to Established Goals and Objectives
• Ongoing development of team members
• Maintain awareness of metrics and deliverables among team members
• Utilize appropriate judgment in processing adjustments, credit moves resolving unapplied/unidentified customer payments and refunds.
• Manage and maintain records for Returned Checks, Electronic Payment returns and Credit Card Chargebacks.
• Manage Check Fraud Process
• Manage escheatment process for (all) Shared Services.
• Manage escalations for internal/external customers
• Act as a Liaison between third party vendors (Billtrust, FISERV and Banks) 
• Escalate any Billtrust and FISERV payment issues directly to Billtrust-update issue tracker
• Weekly and quarterly Billtrust Access reviews for SOX Compliance

Additional Responsibilities

• Take proactive measures to address changes regarding unapplied/unidentified cash
• Maintain relationships with Internal and External customers to drive efficiencies in processes
• Lead projects and process improvements for Cash Applications & Payments

Requirements

• Bachelor’s Degree in Accounting/Finance Preferred

Professional Experience

• 5+ years of Cash Applications Experience
• 2-5 years of Accounts Receivable Experience  
• 5+ years in a Leadership Role 

Additional Experience

•  2-5 years of Accounting Experience a plus

Skills

• Self-starter, goal driven and ability to multi-task
• Strong Team Leadership, Development and Conflict Management
• Strong People Leader
• Strong Customer Service
• Strong Problem Solver
• Process Improvement Experience
• Advanced Microsoft Excel
• Excellent Verbal and Written Communication
• Strong Organizational and Time Management
• Proactive approach
• Value-Added Business Contributor 
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