Customer Service Representative - Work From Home

Torentify is a company seeking friendly, dependable, and customer-focused individuals to join its growing remote support team. The Entry Level Customer Service Representative assists clients by answering questions, scheduling virtual appointments, and guiding them through the benefits process.

Responsibilities:

• Assist clients who request information about available benefit programs
• Answer customer questions through phone, email, text, and video communication
• Schedule and confirm virtual appointments
• Update and maintain accurate client records
• Assist clients with basic online forms and documentation
• Follow up with clients to ensure a positive customer experience
• Provide professional support throughout the customer journey
• Maintain organized records and follow company procedures
• Participate in training and collaborate with the remote support team

Requirements:

• Strong verbal and written communication skills
• Professional, positive, and dependable attitude
• Excellent organizational and time management skills
• Comfortable using computers, video conferencing, and online tools
• Ability to work independently in a remote environment
• Strong attention to detail and problem-solving skills
• Willingness to learn and follow established processes
• High school diploma or equivalent preferred
• Previous customer service experience is helpful but not required