Customer Service Representative (Work From Home)

Spade Recruiting is a growing recruitment and staffing organization that connects talented professionals with remote career opportunities across customer service and administrative support. They are seeking a Customer Service Representative to assist individuals and families with information about available benefit programs and provide support through various tasks.

Responsibilities:

• Contact individuals who have requested information about benefit programs
• Schedule and confirm virtual appointments
• Explain the application process in a clear and professional manner
• Respond to customer questions and provide helpful support
• Assist clients with completing basic online forms
• Send appointment reminders and follow-up communications
• Maintain accurate and organized client records
• Use online systems to manage daily activities and updates
• Participate in remote training sessions and team meetings
• Deliver excellent customer service while maintaining professionalism

Requirements:

• Comfortable working remotely with basic computer skills
• Strong verbal and written communication skills
• Excellent organizational and time management abilities
• Friendly, dependable, and professional attitude
• Ability to work independently and follow established procedures
• Reliable internet connection and a suitable home workspace
• High school diploma or equivalent preferred
• Previous experience in customer service, administration, scheduling, or phone support is an advantage but not required