Senior Product Manager, Identity & Authentication

College Board is a nonprofit organization focused on expanding educational opportunities. The Senior Product Manager, Identity & Authentication will own the direction of the identity and authentication product domain, ensuring secure and user-friendly sign-in experiences for millions of users. This role involves setting the vision and roadmap, collaborating with engineering teams, and driving improvements based on user outcomes.

Responsibilities:

• Own the vision and roadmap for Identity & Authentication, grounded in user research, data, and a clear point of view on the problems worth solving
• Define the KPIs that connect this domain to user outcomes and use them to decide what to build and what to stop doing
• Make the hard tradeoffs across reliability, security, and usability, and align engineering, security, and leadership behind the direction
• Make the case for identity investments that depend on other teams and get the work onto their roadmaps without owning their teams
• Work shoulder-to-shoulder with your engineering team to turn strategy into shipped capability, refining requirements and making the judgment calls that keep delivery aligned to intent
• Go deep where it matters, from SSO flows to account recovery to the identity context other systems rely on
• Run discovery and validation continuously, testing assumptions with users and data before committing engineering investment
• Keep platform performance and reliability visible in your prioritization, partnering with your Engineering Manager who owns the operational metrics
• Give clear, outcome-focused updates that connect identity investments to measurable impact
• Translate technical tradeoffs for senior non-technical stakeholders so decisions get made with shared understanding
• Engage directly with the people who depend on these systems, from students and parents to educators and institutions

Requirements:

• 8+ years of product management or related experience, with a track record leading products in SaaS enterprise platforms
• A track record of owning product strategy and roadmap for a complex, technical product area, translating research and data into prioritized roadmaps and clear success metrics. You measure yourself on outcomes, not output
• Direct experience with backend, platform, or infrastructure products, where reliability, APIs, or data mattered as much as the user-facing experience, with enough technical fluency to weigh architectural tradeoffs and set direction. You don't need to build it, but you need to understand it well enough to lead it
• Interest and curiosity about how identity and trust shape user experience, either directly through previous identity work or adjacent areas like access management, account systems, or partner integrations
• Demonstrated use of continuous discovery: user research, hypothesis-driven experimentation, and iterative validation to shape strategy and drive outcomes
• Exceptional written and verbal communication, including the ability to translate technical tradeoffs for senior non-technical audiences
• Strong collaboration and influence across product, engineering, security, and leadership, without relying on formal authority
• The ability to travel 5-7 times a year to College Board offices or on behalf of College Board business
• A passion for expanding educational and career opportunities and mission-driven work
• Authorization to work in the United States for any employer
• Curiosity and enthusiasm for emerging technologies, with a willingness to experiment with and adopt new AI-driven solutions and a comfort learning and applying new digital tools independently and proactively
• Clear and concise communication skills, written and verbal
• A learner's mindset and a commitment to growth: welcoming diverse perspectives, giving and receiving timely, respectful feedback, and continuously improving through iterative learning and user input
• A drive for impact and excellence: solving complex problems, making data-informed decisions, prioritizing what matters most, and continuously improving through learning, user input, and external benchmarking
• A collaborative and empathetic approach: working across differences, fostering trust, and contributing to a culture of shared success
• Direct experience with identity and authentication protocols (OAuth, OIDC, SAML, federated SSO) and standards
• Experience in education, whether as a classroom teacher or administrator or in educational technology
• Familiarity with AI-enabled tools, automation, or data workflows