Client Contact Solution Project Manager

Padmore Global Connections is seeking a Client Contact Solution Project Manager to oversee project management activities for the transition of the IVR system and client contact solution. The role involves managing project plans, coordinating resources, and ensuring successful project outcomes while collaborating with various stakeholders.

Responsibilities:

• Selects and uses project management methodologies backed by modern software approaches such as SAFe, SCRUM, and Agile
• Manages overall coordination of project from planning through implementation
• Sets and manages project plans, priorities, timelines, milestones, and deliverable schedules
• Regularly monitor project progress against the plan, identifying potential risks and roadblocks and developing mitigation strategies
• Proactively manage changes to project scope and requirements
• Collaborate with DECAL IT, Vendor, project team members and subject matter experts to implement solutions according to agreed-upon milestones and deliverables
• Leads project planning sessions with multiple stakeholders, vendors, and subject matter experts
• Coordinates the activities of multi-functional, collaborative teams, as well as task dependencies and schedule
• Oversee stakeholder communication of progress, blockers, next steps
• Assist with test plan and issue management process development
• Document vendor progress of adhering to contract deliverables and communicate with executive leadership as needed to address deficiencies
• Provide timely updates to stakeholders on project status through reports/presentations
• Develop and lead the project team to the delivery of successful project outcomes
• Coordinates staff and other resources as needed
• Facilitates discussion and consensus among various project stakeholders
• Manages vendor relationship and deliverables

Requirements:

• Bachelor's degree in a related field from an accredited college or university
• Five years of recent relevant project management experience
• Relevant certification such as Project Management Institutes Project Management Professional (PMP) certification or other
• Strong understanding of software development methodologies (Agile, Waterfall, etc.)
• Experience with project management tools (Jira, Asana, etc.)
• Experience measuring staff effort related to user stories and tasks surrounding testing, development, and any other part of a typical technical strategy or implementation project
• Experience working with data systems and acting as a liaison between business users and technical staff
• Experience project managing client contact solution projects
• Knowledge and experience with Salesforce
• Knowledge and experience of integration methodologies and best practices
• Understanding and use of document management and version control
• Experience gathering and presenting information to various levels of stakeholders
• Experience managing projects with multiple project teams