Senior Product Manager, NEMT Fulfillment & Network Automation

Modivcare is looking for an experienced Senior Product Manager, NEMT Fulfillment & Network Automation to join our team. In this role, you will own the strategy, roadmap, and execution for products that power non-emergency medical transportation fulfillment and provider network automation, collaborating with various teams to deliver scalable solutions.

Responsibilities:

• Own the product strategy and roadmap for the NEMT fulfillment orchestration and network automation platform
• Partner with engineering teams to translate complex operational and technical challenges into scalable product capabilities
• Lead product discovery efforts by working with operations, provider network teams, transportation partners, vendors, and clients to identify opportunities for automation and service improvement
• Define, prioritize, and deliver initiatives that improve fulfillment reliability, provider assignment, network performance, and operational efficiency
• Develop clear product requirements, user stories, business rules, acceptance criteria, and success metrics for complex automation and integration initiatives
• Partner with engineering and architecture teams to support API integrations, vendor platforms, rules engines, data flows, and fulfillment automation capabilities
• Collaborate with internal and external stakeholders to improve provider network performance, partner integrations, and transportation fulfillment workflows
• Analyze operational, network, and product performance data to identify trends, prioritize investments, and measure business outcomes
• Monitor product performance through key operational and technical metrics, including automation rates, assignment success, provider utilization, on-time performance, trip completion, API health, and operational exceptions
• Balance customer experience, operational performance, engineering capacity, technical feasibility, cost, and business priorities when developing and maintaining the product roadmap
• Lead cross-functional planning and prioritization activities across Product, Engineering, Operations, Data, Provider Network, and external vendor partners
• Support AI-enabled and specification-driven product delivery by providing clear product context, detailed requirements, measurable outcomes, and iterative delivery plans
• Drive change management activities that support successful product adoption across internal users, providers, vendors, and transportation partners
• Communicate product strategy, roadmap updates, risks, and business outcomes to leadership and key stakeholders
• Lead projects and perform other duties as assigned

Requirements:

• Bachelor's degree in Business, Computer Science, Engineering, Information Systems, Healthcare Administration, or a related field required
• Ten (10) plus years of progressive product management experience delivering enterprise software, marketplace, logistics, transportation, healthcare technology, or operations-focused products
• Experience leading complex, cross-functional product initiatives from strategy through delivery
• Experience working with APIs, system integrations, vendor platforms, and data-driven products
• Or equivalent combination of education and/or experience
• Strong product management expertise, including product discovery, roadmap development, prioritization, and requirements definition
• Demonstrated ability to translate complex operational workflows into scalable product capabilities
• Strong analytical skills with the ability to use operational and business data to drive product decisions
• Experience defining and measuring KPIs, product success metrics, and operational performance indicators
• Working knowledge of API integrations, data flows, systems architecture concepts, and platform-based product development
• Ability to develop clear, testable product requirements, business rules, workflows, and acceptance criteria
• Excellent collaboration and stakeholder management skills with the ability to influence technical and non-technical partners
• Strong communication and presentation skills with experience engaging executive leadership
• Experience working with engineering teams using Agile product development methodologies
• Ability to manage competing priorities while balancing customer needs, operational goals, technical constraints, and business value
• Strong problem-solving, organizational, and strategic thinking skills
• Passion for improving member access to care through innovative, data-driven product solutions
• Experience supporting fulfillment, logistics, transportation, provider network, marketplace, or operational automation solutions preferred
• Experience supporting automation, workflow optimization, provider network management, or transportation operations is highly desirable