Customer Service Representative- Remote

Spade Recruiting is a company that partners with organizations to provide rewarding remote career opportunities. They are seeking a motivated Remote Customer Service Representative to support clients with benefit information, ensuring a smooth customer experience.

Responsibilities:

• Communicate with clients through phone, email, text, and virtual meetings
• Respond to inquiries from individuals requesting benefit information
• Schedule, confirm, and follow up on client appointments
• Answer general questions and explain the next steps in the process
• Assist clients with completing basic online forms and documentation
• Maintain accurate and organized client records
• Send appointment reminders and follow-up communications
• Participate in training sessions, coaching programs, and team meetings
• Deliver professional, timely, and courteous customer service
• Support team objectives while ensuring a positive client experience

Requirements:

• Excellent verbal and written communication skills
• Strong interpersonal and customer service abilities
• Basic computer proficiency and familiarity with online communication tools
• Strong organizational and time management skills
• Ability to work independently in a remote environment
• Positive attitude with a willingness to learn and grow
• Reliable internet connection and home workspace
• High school diploma or equivalent preferred
• Previous customer service, administrative, or sales experience is helpful but not required