Customer Service Representative

1st Financial Consulting Solutions is seeking a professional Customer Service Representative to support client communication and service follow-up. The role involves maintaining accurate records, coordinating schedules, and ensuring a consistent customer experience.

Responsibilities:

• Respond to client or customer inquiries using clear, professional written communication
• Maintain accurate records of requests, updates, and follow-up actions
• Coordinate schedules, service notes, documents, and internal updates as assigned
• Escalate incomplete or time-sensitive items to the appropriate team member
• Support a consistent experience by following documented procedures and communication standards

Requirements:

• Strong written communication, organization, and attention to detail
• Comfort using email, spreadsheets, shared documents, calendars, and online business tools
• Ability to follow documented procedures, manage assigned tasks, and maintain accurate records
• Dependable follow-through and ability to handle routine information with care
• Experience in administrative support, client service, operations support, reporting, or a related business support role
• Comfort working with structured checklists, trackers, templates, and recurring review processes
• Ability to manage confidential or process-sensitive information responsibly