Business Analyst

IMG (International Medical Group) is one of the world's top International Medical Insurance companies, providing global peace of mind for travelers. The Business Analyst will support the design, development, and enhancement of web-based applications, acting as a liaison between business stakeholders and technical teams to ensure accurate translation of business needs into actionable requirements.

Responsibilities:

• Elicit, analyze, and document business and functional requirements for web applications
• Translate business needs into detailed user stories, acceptance criteria, and process flows
• Collaborate with stakeholders to refine requirements and confirm business objectives
• Identify gaps, risks, and dependencies across systems, workflows, and user journeys
• Act as the primary point of contact between business users, product owners, UX, and development teams
• Facilitate workshops, backlog refinement sessions, and requirement review meetings
• Support decision‑making by clearly articulating tradeoffs, impacts, and priorities
• Participate in Agile ceremonies (backlog grooming, sprint planning, reviews, retrospectives)
• Maintain and prioritize the product backlog in partnership with product owners
• Clarify requirements for developers during implementation and respond to questions promptly
• Validate completed work against acceptance criteria
• Partner with UX designers to ensure requirements support usable, accessible, and user‑centered designs
• Review wireframes, prototypes, and UI flows for alignment with business needs
• Ensure requirements consider responsive design, cross‑browser compatibility, and accessibility standards (WCAG)
• Support UAT by creating test scenarios and validating expected outcomes
• Assist in defect triage and ensure issues are clearly documented and prioritized
• Verify that delivered solutions meet business, functional, and compliance requirements
• Maintain clear, up‑to‑date documentation (requirements, process maps, decision logs)
• Identify opportunities to streamline processes or improve application usability
• Contribute to best practices for requirements management and Agile execution

Requirements:

• 3+ years of experience as a Business Analyst supporting web or digital applications
• Strong experience writing user stories and acceptance criteria
• Familiarity with Agile/Scrum methodologies
• Experience working with UX and development teams on web applications
• Excellent analytical, communication, and facilitation skills
• Experience with databases and writing SQL queries
• Experience with APIs including API testing tools like Postman
• Experience with CMS platforms or backend integrations
• Understanding of web technologies (HTML, CSS, JavaScript) at a conceptual level
• Experience in regulated or enterprise environments (insurance, healthcare, finance)
• Familiarity with accessibility and usability standards
• Experience using tools such as Jira, Azure DevOps, or similar