Business Analyst, Workforce Optimization

BBG Ventures is a global mental health company on a mission to eliminate every barrier to mental health. The Business Analyst, Workforce Optimization will ensure the right people and capacity are in place within Spring Health’s frontline teams to meet member and provider needs efficiently, playing a critical role in driving efficient service delivery and strategic workforce planning.

Responsibilities:

• Lead short-term frontline team members’ scheduling efforts, including weekly shift planning, intra- and inter-day changes, and RTA
• Develop and monitor key performance metrics such as adherence, occupancy, and shrinkage
• Leverage AI and broader automation tools to maximize the quality of your output and the efficiency of your work
• Translate complex analytics into actionable insights to drive operational efficiency and resourcing decisions, leveraging AI functionality wherever possible
• Serve as a strategic partner to Care Operations leadership, providing guidance on resourcing decisions and capacity planning
• Act as a key liaison for Care Operations workforce optimization in cross-functional initiatives, collaborating with teams such as Product, Marketing, and Customer Success

Requirements:

• Bachelor's degree in Business, Economics, Engineering, or a similar analytical field
• Minimum of 2-3 years of experience in operations strategy, analytics, or a related role (e.g., management consulting, tech)
• Proven experience in developing and managing analytical models, with a strong command of data and visualization tools (e.g., Looker, SQL, Hex); experience with workforce management tools is preferred
• Demonstrated ability to partner with leadership to solve complex business challenges using data and structured analysis
• Excellent communication and storytelling skills; able to synthesize complex analysis into actionable insights and influence leadership decisions
• A builder's mindset — comfortable establishing frameworks, processes, and standards in a scaling environment
• Experience with workforce management or capacity planning is a plus
• Experience in the healthcare industry - and particularly mental healthcare - is preferred
• Master's degree preferred