Senior HR Business Partner, Commercial

Juul Labs is committed to transitioning the world’s billion adult smokers away from combustible cigarettes. They are seeking a Senior HR Business Partner to support their Commercial organization by providing strategic HR guidance and building relationships across all levels of the team.

Responsibilities:

• Provide strategic guidance and HR thought leadership to all levels of the organization
• Provide appropriate coaching and development feedback to managers and employees, proactively and when employee relations issues arise
• Collaborate with colleagues across the HR team, including Learning & Development, Compensation, and Operations, to inform the design and implementation of people programs
• Provide data analysis and reporting solutions based on business needs
• Work with the business on various manager development programs
• Support the business through compensation reviews, talent development, performance management, employee relations, organizational design, and more
• Serve as the primary HR Business Partner to commercial leaders and employees at all levels, including SVPs, VPs, and Directors, building trusted advisory relationships and aligning people strategy with commercial and revenue goals
• Partner with sales and commercial leadership to support, launch, and reinforce sales initiative and sales-focused programs, including incentive and commission plan rollouts, sales onboarding, and performance enablement, in collaboration with Total Rewards and Sales Operations
• Lead organizational and workforce planning for a large commercial team, including org design, headcount planning, and scaling both field-based and headquarters functions
• Translate commercial and people data into insights on retention, engagement, and performance across the sales organization, and partner with leaders to turn those insights into action
• Deliver HR updates and presentations during commercial team meetings, requiring strong public speaking skills and the ability to communicate clearly in front of large groups
• Mentor, guide, and collaborate with junior HR Business Partners supporting the commercial organization and JUUL Labs HR at-large, helping develop their skills and ensuring consistent HR support across the team
• This role requires travel of approximately 10-20%, depending on business needs

Requirements:

• 8+ years of strategic HR experience, including time as an HR Business Partner or in an equivalent role
• Excellent problem-solving capabilities and the ability to make thoughtful decisions
• Project management and change management experience, including driving programs independently
• Great interpersonal skills, with the ability to build relationships at all levels of the organization
• Excellent written and verbal communication skills
• Strong hard skills including financial acumen
• Adaptable and resilient; thrives in a fast-paced commercial environment and adjusts quickly to changing business needs and shifting priorities
• 4+ years supporting a large commercial, sales, or revenue-generating organization as an HR Business Partner
• Demonstrated success building strong, collaborative partnerships with senior leaders, including SVPs, VPs, and Directors, to align on people strategy and achieve shared business goals
• Direct experience supporting sales initiative programs and sales-focused programs (e.g., incentive and commission plans, sales onboarding, quota and territory planning, or sales enablement)
• Strong business and commercial acumen, with the ability to connect HR strategy to revenue and go-to-market objectives
• Bachelor's degree in Human Resources, Business, or equivalent work experience
• An HR certification (e.g., SHRM-SCP, SPHR) is a nice to have and preferred