SMB, Customer Success Manager

DeleteMe is a leader in proactive privacy protection, helping security teams manage personal data exposure. The Customer Success Manager will act as a strategic partner for customers, optimizing their experience with DeleteMe's offerings and driving customer retention through various engagement strategies.

Responsibilities:

• Ongoing customer engagement for customers close to renewal to ensure a successful renewal process and reduce churn
• Ongoing customer engagement to ensure DeleteMe has an appropriate billing method on file so DeleteMe can auto-renew applicable customers
• Updates to customer subscriptions and invoices to ensure a smooth billing process
• Maintaining Salesforce records to ensure data cleanliness
• Coordination with CSMs and Sales as needed when upsell opportunities become possible
• Coordinates with Finance to ensure invoices and subscriptions are accurate and timely
• Coordinates with CSMs and AEs when contracts/agreements are required
• Provide customer outreach at renewal and assist Account Executives to identify upsell opportunities for SMB customers
• Assist with customer offboarding for SMB clients

Requirements:

• Ability to engage with external customers alongside the account team
• Outstanding communication, presentation, and customer relationship skills
• Self-motivated and results-driven with a strong work ethic
• Comfortable working independently and remotely
• Extensive experience with customer-facing roles
• Salesforce experience
• Collaborative and team-oriented