Engagement Specialist - Sales / Customer Service Rep (Remote)

LHH is a global leader in career transition services, empowering professionals and organizations to achieve their ambitions. The Engagement Specialist will serve as the first point of contact for clients, educating them on LHH's services and connecting them to appropriate resources while providing exceptional customer support.

Responsibilities:

• Successfully meet defined performance expectations by graduating from our structured onboarding program, which includes:
• 2-week in-class training focused on LHH programs, tools, and client engagement protocols
• 10-week hands-on training with active coaching and performance checkpoints
• Demonstrate knowledge of all LHH programs, features, and benefits during phone calls
• Provide professional and timely follow up to all client and individual inquiries
• Manage individual expectations by clearly communicating next steps and timing
• Meet and/or exceed established engagement KPI metrics
• Adhere to established outreach protocols
• Accurately and properly document engagement efforts in ORBIT
• Responding efficiently and accurately to calls, emails, and SMS explaining possible solutions and ensuring that clients feel supported and valued
• Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients as needed
• Utilizing software, databases, scripts, and tools appropriately
• Taking part in training and other learning opportunities to expand knowledge of company and position
• Adhering to all company policies and procedures

Requirements:

• Fluent English and French Canadian written and verbal skills are required
• High school diploma or equivalent
• Prior sales and customer service experience
• Professional and articulate voice
• Excels working in a fast-paced environment with evolving business needs
• Able to work a set Monday-Friday schedule
• Home office that is noise and distraction free
• Computer with an available USB port for a USB headset
• Internet with a wired Ethernet connection to PC/Laptop
• LinkedIn Profile