Business Systems Analyst

TCM Bank, N.A. is a financial institution based in Tampa, FL, offering a remote opportunity for a Business Systems Analyst. The role involves translating business needs into actionable requirements, collaborating with stakeholders, and optimizing processes to enhance efficiency.

Responsibilities:

• Understand the business domain, processes, and requirements
• Understand business processes and objectives, and how they relate to systems and technology
• Engage with stakeholders to elicit, analyze, document, and validate requirements for new features or products
• Work with external 3rd parties as needed to define API’s, interfaces, business rules and process for interaction with their solutions
• Work with development teams to ensure that requirements are understood and testable, and that solutions meet business needs
• Help shape product vision and strategy by providing input on market trends, competitive landscape, customer feedback, and user research
• Support the technology product owner in maintaining the product backlog, writing user stories, and defining acceptance criteria
• Create prototypes and mockups to help visualize proposed solutions
• Conduct usability testing to gather feedback on design concepts
• Write detailed documentation to support the development and launch of new features
• Monitor key metrics after launch to identify areas for improvement
• Assist with troubleshooting and root cause analysis when issues arise
• Keep up to date with latest industry trends and share knowledge with team members
• Proactively identify opportunities to improve process and tools
• Perform cost-benefit analysis to justify proposed system changes

Requirements:

• Excellent analytical, problem-solving, and decision-making skills
• Strong facilitation and communication skills, with the ability to interact effectively with technical and non-technical staff at all levels
• Proven ability to understand and document business processes
• Bachelor's degree, preferred or equivalent in business, computer science, or related field
• 3+ years of experience as a business analyst or product owner, preferably on agile software development projects
• 3+ years of experience working in financial services, banking, or lending
• Experience with developing requirements
• Experience in collecting and analyzing data stored in data warehouses
• Proficient in Microsoft Office Suite and Visio, with working knowledge of Microsoft Azure DevOps or equivalent management tools
• Experience with Agile modeling techniques, such as user stories, use cases, activity diagrams, etc
• Experience working in an Agile environment using Scrum or Kanban
• Familiarity with SQL or other database query languages