Inside Sales Account Executive

Vyve Broadband is committed to providing high-quality service to its customers. They are seeking an Inside Sales Account Executive to generate new commercial revenue and contract renewal revenue through inbound conversations with customers, while managing customer care and sales activities.

Responsibilities:

• Handle and identify Business Solutions opportunities for Inbound Call Center customers and Calls
• Manage all aspects of customer care for business customers to include account maintenance, account renewals, review contract status and updates
• Demonstrate full understanding of current marketing campaigns, products, offerings and can communicate them clearly to customers
• Coordinate customer’s solution needs, solution estimate and final solution price quote for all Small to Medium size Vyve Business Solution products
• Navigate and communicate sales activities, reports, and results as requested by Management
• Effectively communicate product and service information, feature functionality, billing procedures, and equipment usage to each customer
• Attempt to retain or renew customers seeking disconnect, downgrade, or changes to service through examining the needs of customers as they pertain to Vyve products/services
• Frequent and regular communication with management team
• Achieve all sales quotas set for the department by following established policies and procedures
• Manage and develop customers through Salesforce Sales Cloud
• Handle and help customers that have billing questions about their accounts when they call in and choose Sales

Requirements:

• High School degree or equivalent required
• Minimum of two years of sales experience
• Typing skills of 40 WPM or greater required
• Ability to fulfill the job duties, skills and responsibilities listed above
• College degree strongly preferred
• Call Center Experience preferred
• Salesforce Sales Cloud experience a plus