Marketing Operations Manager

Kitsch is a certified female- and minority-owned global beauty brand, known for its high-performing essentials across 32,000+ retailers in 92 countries. The Marketing Operations Manager will be responsible for building operational systems within the marketing team, ensuring efficient processes, and supporting the marketing leader in strategic planning and execution.

Responsibilities:

• Own the day-to-day of the marketing tooling (email/CRM, e-commerce, attribution, project management) so it's reliable, integrated, and actually used
• Build and maintain dashboards and the weekly/monthly reporting rhythm; turn numbers into a clear story leadership can act on
• Own the launch calendar and cross-functional readiness across creative, e-commerce, retail, and social so nothing slips
• Track the marketing budget, manage POs and key vendor/agency relationships, and keep spend accountable to results
• Map the workflows, find the friction, and document repeatable systems so the team scales without breaking
• Run quarterly planning; help set, cascade, and track goals so the team knows what matters most
• Prep agendas and pre-reads, capture decisions and action items, and drive follow-through to closure
• Keep marketing tightly connected to product, e-commerce, retail, and ops — translating between teams and closing gaps
• Take on the ambiguous, high-priority things that don't have an owner yet, and give them one
• Surface what's working, what's stuck, and what needs a decision — early, honestly, and with a recommendation

Requirements:

• 4–6 years in marketing ops, growth/biz ops, or a chief-of-staff role — ideally in consumer, DTC, beauty, or CPG
• Hands-on with the modern martech stack: email/CRM (e.g. Klaviyo), an e-commerce platform (e.g. Shopify), and analytics/attribution
• Strong spreadsheet and dashboarding skills — you can build a model and a clean report without hand-holding
• Fluent in project management tools (Asana, monday, Trello) and, more importantly, in the discipline behind them
• A track record of running complex, cross-functional projects or launches end to end
• Beauty, hair, or CPG experience — bonus if you've lived through a fast product-launch calendar
• Omnichannel exposure across DTC and retail (Target, Ulta, Amazon, TikTok Shop)
• SQL, GA4, or a BI/attribution tool (Looker, Northbeam) in your toolkit
• Experience scaling operations inside a fast-growth, founder-led brand