Director Sales Account Management

Falck is a global emergency medical services provider that offers travel risk management solutions. The Director of Sales & Account Management will work closely with local leadership to achieve new business objectives and maintain client relationships with various organizations and insurers.

Responsibilities:

• Identify new prospects for new relationships and business opportunities in FGA’s market
• Research and identify key stakeholders and decision-makers, set up and lead meetings
• Bring internal expertise and FGA area experts into meetings as required to succeed
• Plan and prepare presentations and proposals in line with the needs of FGA’s prospects
• Ensure requirements are understood and fit with FGA business and internal requirements
• Define details needed for pricing and to support internal reviews and client negotiations
• Shepherd client implementations, ensuring balanced expectations and consistent delivery
• Obtain RFP in the market and organize strong responses with support from colleagues
• Perform Sales Administration and CRM duties and collaborate with the wider FGA team
• Network at industry-related events, seminars, conferences, forums, and groups
• Stay well informed and provide market and competitive awareness
• Report on sales activities and results
• To maintain and nurture excellent relationships with multiple accounts’ stakeholders
• Organize and deliver monthly and other reports including specific service/case highlights
• To prepare for and host regular client meetings including QBRs for larger accounts
• To represent and manage client relationships within FGA’s internal teams
• Upsell and Cross-Sell within key accounts
• Monitor the market and competitors' service capabilities to predict future requirements
• Understand, follow, discuss and present details of account-level activity and profitability
• Document meetings and steps taken to ensure awareness and alignment across FGA

Requirements:

• Minimum of 2 years in Account Management and 2 years in Sales
• Ability to understand and discuss the detailed steps in FGA's services and processes
• Top organization skills across daily/weekly/monthly/quarterly/annual plan and progress
• Strong written and oral and visual communication skills
• Good business and financial knowledge
• Awareness and interest in international travel and health insurance products and markets
• Excellent persuasion and negotiation skills
• Self-sufficient and self-motivated with a high level of organizational awareness
• Calm, diplomatic, and self-aware. Confident, capable, caring, and resourceful
• Highly comfortable with different cultures in the workplace and in our markets
• Adaptable to the audience with the ability to tailor presentation data, tone and style
• Commercially aware with proven success in winning new business in the cross-border insurance and travel sector and knowledge of the TRM and assistance marketplace
• Detailed awareness of service processes and client interactions with a view towards continuous improvements in effectiveness, efficiency and customer experience
• Keen sense for how business agreements translate into contracts and profitability
• The ability to work well independently while documenting communications and activities and keeping colleagues and management updated on progress
• Experience of working within a growing and developing business
• A high degree of accuracy and attention to detail
• Must have a working knowledge of software programs such as Microsoft Word, Excel, Access, Power Point, MS Teams
• Bachelor's degree in international business or a field related to the requirements
• Expected to travel in the US and abroad as needed up to and sometimes above 60%
• Study abroad and language experience
• Studies/experience in the medical, insurance, safety, or emergency field is a plus