Senior ServiceDesk Reliability Engineer - SDRE

Tabby is a fast-growing fintech company focused on creating financial freedom by reshaping how people shop, earn, and save. They are seeking a Senior ServiceDesk Reliability Engineer to manage site reliability engineering fundamentals, incident management, and automation tasks while collaborating with engineering and product teams. The role involves working with cloud technologies, monitoring systems, and scripting to ensure service reliability and operational excellence.

Responsibilities:

• SRE fundamentals: core metrics SLO/SLI, error budget, MTTA/MTTR, toil management
• AI experience, Claude code, Claude CLI, MCP
• Monitoring systems: APM, Log management, Tracing, Dashboards
• Jira Service Management (+JSM Operations) API + Automation: JQL/CRUD, webhooks, webhooks actions, fields set up, SLA/escalations
• GCP Basic: deploying small tasks on Cloud Run/Functions. BigQuery
• Incident management and participation in resolution, postmortems (critical). Ready to work on-call, multitasking
• Go/Python: write scripts/CLIs against REST APIs (pagination, retries, idempotency); export data to a database (Go preferred)
• Experience with no-code builders
• Autonomy & proactivity; strong teamwork (critical); ability to own tasks end-to-end and collaborate with engineering and product; ability to identify bottlenecks
• Communication (English B2+): running war-rooms, facilitating meetings with engineering leads and product managers

Requirements:

• SRE fundamentals: core metrics SLO/SLI, error budget, MTTA/MTTR, toil management
• AI experience, Claude code, Claude CLI, MCP
• Monitoring systems: APM, Log management, Tracing, Dashboards
• Jira Service Management (+JSM Operations) API + Automation: JQL/CRUD, webhooks, webhooks actions, fields set up, SLA/escalations
• GCP Basic: deploying small tasks on Cloud Run/Functions. BigQuery
• Incident management and participation in resolution, postmortems (critical). Ready to work on-call, multitasking
• Go/Python: write scripts/CLIs against REST APIs (pagination, retries, idempotency); export data to a database (Go preferred)
• Experience with no-code builders
• Autonomy & proactivity; strong teamwork (critical); ability to own tasks end-to-end and collaborate with engineering and product; ability to identify bottlenecks
• Communication (English B2+): running war-rooms, facilitating meetings with engineering leads and product managers
• Experience with Google Cloud (GCF)
• Experience Datadog monitoring system
• Experience Terraform
• Experience in fintech
• Knowledge of Kubernetes components