Customer Success Manager (Remote)

CustomerSuccessBox is a global B2B SaaS company focused on actionable customer success. The Customer Success Manager will enhance customer relationships and drive retention and growth for global B2B SaaS businesses, ensuring they achieve optimal product adoption and customer success outcomes.

Responsibilities:

• As a customer success manager own customer relationship right after customer’s sign up or start a trial
• Work with customers by understanding customer business use case and their reason behind purchase
• Guide customers to "formulate" Accounts health, Product adoption Milestones, Risk and Up sell Alerts from their business use cases
• Conduct workshops for customers to help customers to setup various playbooks
• Coordinate any data and product usage integration queries with the technical support team and ensure a smooth, time bound integration experience
• Drive advocacy, referrals, reviews, guest blogging, interviews
• Blog about your best practices and contribute back to the success community
• Engage with customers and do periodic business reviews to ensure value delivery to customers
• Act as the bridge between customer feedback and product design team
• Ensure renewal, drive up sell and growth for each account
• Be the face of CustomerSuccessBox in front of the customers

Requirements:

• 1+ year relevant work experience in a Customer Facing Or Account Management role at a B2B SaaS company
• Strong communication and presentation skills
• Engineering degree in Computer Science, IT and electronics & communication engineering Or a Business Management degree (MBA) is a must
• Experience and comfort in working with Global Customers in US / EU / UK work experience preferred