Digital Project Manager II

ZEISS Group is a pioneering company with over 178 years of experience in providing cutting-edge technologies. The Digital Project Manager II will manage small to mid-sized accounts, overseeing the deployment of data management software and providing support to customers and field resources.

Responsibilities:

• Primarily responsible for product deployment with the end-user for a set timeline, setting the schedule and details of the job scope
• Facilitates remote/on-site installation/add-on requests with Field/Remote Implementation Specialists
• Respond to questions and inquiries from external customers to CZM networking, break-fix calls, as well as installation/configuration related calls and escalated calls
• Works with Customer Support to facilitate and schedule FIS/On-site service requests
• Secondarily respond to questions and inquiries from Field Service Engineers, Affiliates, Distributors, Sales Managers, Customer Care personnel, and any other internal customers
• Directly provide remote training sessions to the end user (WebEx) as needed

Requirements:

• Minimum of five (5) years' related experience in project management
• Working knowledge in a clinical setting is extremely helpful
• Should have a high degree of technical proficiency, and excellent problem-solving skills
• Superior understanding of Networking Topologies, Windows/Mac operating systems and Medical instrument networkability required
• Must possess strong presentation skills and be able to communicate professionally in written responses to emails, RFPs, and when submitting reports
• Organized and analytical, able to eliminate sales obstacles through creative and adaptive approaches
• Travel required, approximately 25% of the time, which may involve overnight stays
• BS Computer Science or Informatics, or A+, Net+, Server + certifications preferred
• Knowledge of EMR/EHR business models a definite plus
• Experience and familiarity of CZMI products and line of business a plus