Salesforce Project Manager

CrossCountry Consulting is an advisory firm dedicated to creating a positive experience for both clients and employees. They are seeking a strategic and solution-focused Salesforce Project Manager to lead complex Salesforce projects, manage client relationships, and ensure high-quality project delivery.

Responsibilities:

• Manage Salesforce projects to provide on-time, high-quality work to our customers
• Forecast project time, utilization, and revenue accurately and in a timely manner
• Manage and escalate risks, issues, and mitigation actions to assist in removing project work blockers
• Manage project financials, scope, and timelines, and prepare client-facing project status reports
• Facilitate meetings with clients to determine business and functional requirements
• Accomplish project objectives by breaking down projects into tasks, coordinating with the project team to complete tasks on time, and assigning appropriate resources
• Manage and grow direct reports
• Use CrossCountry processes, best practices, and assets to ensure work is delivered with quality and consistency
• Identify new opportunities with existing clients to partner and grow the account
• Identify and understand each key stakeholder’s motivations, expectations, and role in their organization
• Contribute to developing and implementing firm-approved, AI-enabled solutions for clients, in accordance with company policies on data protection, intellectual property, and professional standards
• Stay informed about emerging AI tools and techniques and collaborate with firm leadership to identify compliant opportunities to enhance client solutions and internal processes

Requirements:

• 4+ years of experience with Salesforce.com
• 6+ years of systems consulting experience
• Experience managing Salesforce projects and teams in a remote environment
• Ability to work within a team environment, backed up by strong communication skills
• Well-organized, results-driven, and eager to handle difficult problems
• Excellent organizational, verbal, presentation/facilitation, and written communication skills
• Comfort with AI: Demonstrated ability to responsibly explore and adopt firm-approved AI tools to enhance productivity and innovation
• Continuous Learning Mindset: Openness to learning and applying emerging technologies including AI and automation in alignment with firm policies and client standards
• Strong written and spoken English communication skills
• Willingness to travel for team events as needed
• Bachelor's degree or equivalent experience in a technical field
• Experience in a consulting or professional services environment