Salesforce Project Manager

CrossCountry Consulting is an advisory firm providing accounting and risk, technology-enabled transformation, and transaction solutions. The Salesforce Project Manager will lead complex Salesforce projects and programs, manage client relationships and project delivery, oversee financials and risks, and guide teams in developing effective and AI-enabled client solutions.

Responsibilities:

• Manage Salesforce projects to provide on-time, high-quality work to our customers
• Forecast project time, utilization, and revenue accurately and in a timely manner
• Manage and escalate risks, issues, and mitigation actions to assist in removing project work blockers
• Manage project financials, scope, and timelines, and prepare client-facing project status reports
• Facilitate meetings with clients to determine business and functional requirements
• Accomplish project objectives by breaking down projects into tasks, coordinating with the project team to complete tasks on time, and assigning appropriate resources
• Manage and grow direct reports
• Use CrossCountry processes, best practices, and assets to ensure work is delivered with quality and consistency
• Identify new opportunities with existing clients to partner and grow the account
• Identify and understand each key stakeholder’s motivations, expectations, and role in their organization
• Contribute to developing and implementing firm-approved, AI-enabled solutions for clients, in accordance with company policies on data protection, intellectual property, and professional standards
• Stay informed about emerging AI tools and techniques and collaborate with firm leadership to identify compliant opportunities to enhance client solutions and internal processes

Requirements:

• • 4+ years of experience with Salesforce.com
• • 6+ years of systems consulting experience
• • Experience managing Salesforce projects and teams in a remote environment
• • Ability to work within a team environment, backed up by strong communication skills
• • Well-organized, results-driven, and eager to handle difficult problems
• • Excellent organizational, verbal, presentation/facilitation, and written communication skills
• • Comfort with AI: Demonstrated ability to responsibly explore and adopt firm-approved AI tools to enhance productivity and innovation
• • Continuous Learning Mindset: Openness to learning and applying emerging technologies including AI and automation in alignment with firm policies and client standards
• • Strong written and spoken English communication skills
• • Willingness to travel for team events as needed
• • Bachelor's degree or equivalent experience in a technical field
• • Experience in a consulting or professional services environment is preferred