Medicare Customer Service Representative

Randstad Digital Americas is seeking a compassionate and customer-focused Medicare Concierge for a contract assignment. In this role, you will act as a dedicated point of contact for Medicare members, guiding them through their plan options and addressing benefit inquiries.

Responsibilities:

• Serve as a primary resource for Medicare beneficiaries by answering questions related to plans, benefits, claims, eligibility, and coverage
• Educate members on how to use their Medicare plans effectively and navigate the healthcare system
• Provide high-touch, personalized support in a professional and empathetic manner
• Assist members with resolving issues, escalating concerns when necessary, and ensuring timely follow-up
• Maintain accurate documentation of all member interactions in the system
• Collaborate with internal departments to ensure seamless support and member satisfaction

Requirements:

• 2+ years call center experience required
• Good verbal and written communication skills
• Dependable and able to adhere to schedule
• Effective problem solving skills
• Effective listening skills
• Customer service orientation
• Attention to details