Product Manager

Flip is a company that provides Voice AI solutions for various brands in eCommerce and healthcare. They are seeking a Product Manager to own product areas, define direction, and drive execution while collaborating with multiple teams to enhance customer experiences and product adoption.

Responsibilities:

• Own defined areas of Flip’s product end to end, including defining product direction, shaping solutions, and driving execution across core voice experiences, automation capabilities, and real-world product behavior
• You care about the customers’ customers and understand their needs along their consumer journey
• Own the success of one or more core product features, focusing on measurable outcomes and real-world impact - not just outputs, timelines, or feature delivery
• Collaborate with Customer Success, Engineering, Sales, and Marketing to ensure strong product adoption, clarity of value, and real customer impact
• Comfortable meeting with our customers (Retail or Healthcare companies), and are confident in showcasing to them how we can increase their phone automation over time
• A copilot to Engineering when it comes to setting priorities, making detailed specs, helping with QA, as each additional call automated is an additional dollar in revenue
• Know why each new feature is impactful and important and can align with Marketing on getting it to the right customers
• Set a high bar for execution, usability, and coherence across the vertical portal
• Excited to continue delivering our WEEKLY product releases (https://flipcx.com/product-releases/)
• You’ve built products where success depended on getting the system behavior right — not just shipping features
• You think in terms of outcomes (revenue, retention, efficiency) - not just features
• You’re comfortable working on products that combine software, data, and AI behavior
• You have strong intuition for systems, APIs, and product constraints (latency, reliability, scale)
• You’ve worked on or closely with AI, automation, or complex workflow products
• You can design experiences for high-stakes user actions (payments, cancellations, order by phone, scheduling)
• You are highly data-driven and define success through clear, measurable metrics
• You are known for thinking through edge cases, failure modes, and real-world usage
• You thrive in fast-paced environments where you define the problem before solving it
• Eager and willing to support your teammates - just like they will with you!