Key skills
SQLSplunkServiceNowJiraLeadershipCommunication
About this role
Role Title: Operational Manager
Location: Remote
Duration: Long term
Location: Remote
Duration: Long term
About the Role:
We are looking for a skilled Operational Manager to lead production support and middleware operations across IBM technologies. This role involves managing mission-critical systems, driving incident resolution, and ensuring smooth day-to-day operations.
We are looking for a skilled Operational Manager to lead production support and middleware operations across IBM technologies. This role involves managing mission-critical systems, driving incident resolution, and ensuring smooth day-to-day operations.
Key Responsibilities:
Manage and support IBM Datapower, MQ, MFT, and EDI X12 integrations.
Monitor systems using Splunk and SQL for proactive issue detection.
Lead triage and resolution of SEV 1 4 production issues.
Drive incident management processes using ServiceNow and Jira.
Collaborate with cross-functional teams to ensure timely resolution.
Implement best practices and continuous improvements in operations.
Skills & Experience:
Strong expertise in Datapower, MQ, MFT, EDI X12.
Hands-on experience with Splunk and SQL.
Proven track record in production support and incident management.
Experience handling SEV 1 4 triage.
Familiarity with ServiceNow and Jira.
Excellent communication and leadership skills.
Manage and support IBM Datapower, MQ, MFT, and EDI X12 integrations.
Monitor systems using Splunk and SQL for proactive issue detection.
Lead triage and resolution of SEV 1 4 production issues.
Drive incident management processes using ServiceNow and Jira.
Collaborate with cross-functional teams to ensure timely resolution.
Implement best practices and continuous improvements in operations.
Skills & Experience:
Strong expertise in Datapower, MQ, MFT, EDI X12.
Hands-on experience with Splunk and SQL.
Proven track record in production support and incident management.
Experience handling SEV 1 4 triage.
Familiarity with ServiceNow and Jira.
Excellent communication and leadership skills.
Preferred Qualifications:
8+ years in middleware operations and production support.
Experience managing enterprise-scale environments.
Strong problem-solving and analytical abilities.
8+ years in middleware operations and production support.
Experience managing enterprise-scale environments.
Strong problem-solving and analytical abilities.