Customer Service Representative - Technical

Disabled Veteran Solutions (DVS) is a nationally recognized Service-Disabled Veteran Owned Small Business providing high-quality Business Process Outsourcing services. The Customer Service Representative (CSR) role is responsible for delivering exceptional customer care through various communication channels while managing a high volume of inquiries and ensuring customer issues are fully resolved.

Responsibilities:

• Reviewing and updating toll account information
• Processing tolls, violations, and related inquiries
• Resolving toll charge disputes
• Assisting with congestion pricing questions
• Guiding customers through application status checks and walkthroughs
• Managing a high volume of inbound inquiries in a timely and professional manner
• Working suspended customer accounts to bring them current while educating customers on best practices to maintain account standing
• Identifying different account types (e.g., residency-based, DMV-related) and ensuring proper routing or resolution
• Creating, documenting, and reviewing service requests accurately
• Collaborating with internal departments to ensure customer issues are fully resolved
• Delivering consistently high-quality customer service across all interactions

Requirements:

• High school diploma or GED required
• Minimum of 6 months customer service experience (call center experience preferred)
• Strong verbal and written communication skills, MUST be able to read, write, speak and understand English language fluently
• Basic to advanced computer proficiency and ability to navigate multiple systems required
• Ability to troubleshoot common technical issues
• Ability to pass background check and drug screening (no cost to candidate)
• Professional, dependable, and able to adhere to strict attendance and scheduling requirements
• Call center experience preferred