Account Manager (SMB and Mid-Market, SaaS)

Prompt Health is revolutionizing healthcare by delivering modern software to rehab therapy businesses. They are seeking an Account Manager to manage SMB and mid-market accounts, identify upsell opportunities, and strengthen client relationships to drive revenue growth.

Responsibilities:

• Manage and grow existing accounts by proactively upselling additional licenses and cross-selling new products
• Build and maintain relationships with key decision-makers to uncover new opportunities
• Present Prompt’s suite of products (Prompt Kiosk, Prediction Health, Onus One, PT Wired, Prompt BI) to demonstrate value and ROI
• Conduct periodic business reviews with CSMs to identify whitespace, showcase value, and strengthen partnerships
• Collaborate closely with Client Success and Sales to ensure aligned strategies for account health and growth
• Accurately forecast opportunities, track pipeline, and maintain up-to-date records in CRM

Requirements:

• 1–3 years of experience in Account Management or Sales, ideally in SaaS or HealthTech
• Demonstrated success in achieving or exceeding revenue quotas
• Strong relationship-building, communication, and negotiation skills
• Highly organized, resourceful, and proactive with the ability to manage multiple priorities
• Comfortable working independently in a fast-paced, startup environment
• Proficient with CRM tools (HubSpot preferred), project management software, and analytics dashboards
• Familiarity with healthcare, particularly PT/OT/SLP practices
• PT/PTA background or clinical exposure
• Experience with Google Workspace, Hubspot, or similar productivity tools