Austin Aviation – IT Business Systems Analyst

The City of Austin is seeking an IT Business Systems Analyst to support the Aviation Department at Austin-Bergstrom International Airport. This role involves researching, analyzing, and documenting business applications and their requirements to improve business processes and technology systems.

Responsibilities:

• Meet with decision makers, system owners and end users to define business, financial and operations requirements and systems goals
• Assist with requirements gathering sessions to elicit requirements, specifications, business processes and recommendations related to potential IT solutions
• Create models, use cases, process flows, specifications, diagrams and charts to provide direction to developers, designers, and vendors
• Assist with converting requirements into developing a statement of work for use in requests for proposals
• Evaluate compatibility and interoperability of commercial off-the-shelf or in-house technology systems
• Review and analyze the effectiveness and efficiency of existing systems and assist with developing strategies for improving or further leveraging these systems
• Perform cost-benefit and return-on-investment analyses to aid in making IT business decisions
• Conduct research on software and hardware products and technology services to justify recommendations and to support purchasing efforts
• Write and deliver reports, recommendations, or alternatives that address existing and potential trouble areas in IT applications across the organization
• Coordinate and perform tests, including end-user reviews, for modified and new systems, training and other post-implementation support

Requirements:

• Graduation with a Bachelor's degree from an accredited college or university with major course work in a field related to the job
• Experience may substitute for education for up to (4) years
• Knowledge of concepts and principles of application programming, database and system design including Internet, and network architectures
• Knowledge of legacy, and web-based systems interfaces
• Knowledge of importing data for use in report software, spreadsheets, graphs, and flow charts
• Knowledge of cost-benefit analysis and total cost of ownership modeling
• Skill in performing requirements development, process modeling, reporting and project management tools
• Skill in developing process models and data flow diagrams using industry-standard modeling techniques
• Skill in selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new concepts
• Ability to accurately identify/determine customer needs and take appropriate actions and/or steps to address identified needs
• Ability to recognize, value, and include different perspectives, experiences, approaches, and cultures in achieving organizational goals
• Ability to gain and maintain the trust and confidence of others and the organization through consistency and reliability
• Ability to give, receive, or share thoughts, ideas, perspective, and data to create shared understanding
• Ability to define, analyze, and find solutions for difficult or complex problems
• Ability to view the big picture
• Ability to quickly become familiar with emerging technologies
• Ability to identify trends as well as isolated events
• Experience gathering and documenting business requirements
• Experience creating process maps, workflows, or flowcharts
• Experience supporting or testing business applications
• Familiarity with Agile, Scrum or Waterfall methodologies