Bilingual Healthcare Customer Service Representative

Revenue Enterprises, LLC is a family-owned business providing customer service contact center solutions for healthcare billing needs. They are seeking a Bilingual Healthcare Customer Service Representative to manage patient billing inquiries, provide empathy and elite customer service, and effectively communicate complex medical billing information to patients.

Responsibilities:

• Using the company provided computer, log into our internal software program, the client system(s) and other tools such as Microsoft Teams, reference materials, etc. to effectively make and take inbound and outbound calls from the comfort of your own home or our Aurora Office
• Fast pace, high call volume position ranging from 60-100 calls a day on average
• Virtually working with your teammates, supporting and helping fellow reps
• Providing outstanding customer service and collaborate with patients over the phone on affordable payment plans and taking payments by phone
• Using your computer proficiency, organization, and attention to detail to accurately document all calls and follow ups in our software systems throughout each day
• Continuously improving, with supportive coaching / feedback from your manager and team leads and ongoing training

Requirements:

• Must be a Colorado, Texas, Kansas, Wyoming, Oklahoma, or Montana resident
• Demonstrated history of retention
• Experience in customer service and/or healthcare preferred
• Authorization to work in the US
• High school diploma or GED
• Advanced beginner to Intermediate skills in the Microsoft Suite (Outlook, Word, and Excel)
• Bilingual English/Spanish skills