IT Business Systems Analyst

Mentis Systems is seeking an IT Business Systems Analyst to act as a key liaison between business users and technical teams. This role involves providing operational support, driving issue resolution, and supporting continuous improvement initiatives across Warehouse Management processes.

Responsibilities:

• Serve as the first point of contact (Level 0/1 support) for Warehouse Management-related issues
• Provide prompt support via phone, email, and messaging platforms
• Troubleshoot, diagnose, and resolve production issues
• Perform root cause analysis and recommend solutions
• Provide end-user training and support documentation
• Participate in 24/7 on-call rotation
• Analyze business processes and identify improvements
• Translate business requirements into solutions
• Support process optimization initiatives
• Participate in SAP EWM/ERP projects and enhancements
• Support testing cycles and validation
• Collaborate with cross-functional teams
• SAP WM, EWM, and MM-IM support
• Analyze third-party integrations (EDI, WMS, interfaces)
• Monitor warehouse KPIs
• Deliver training and support end users
• Collaborate with IT and business teams

Requirements:

• Bachelor's degree or equivalent experience
• Experience with SAP WM/EWM/MM-IM
• Strong analytical and communication skills
• SAP Certification
• Experience with Cambar, SQL, EDI