Account/Project Manager at Klaviyo agency

Fuel Made is a Shopify and Klaviyo-focused ecommerce agency looking for an account manager with agency experience to support active client projects during their busiest season. The role involves managing client communication, project flow, and ensuring high-quality delivery and client experience.

Responsibilities:

• Serving as the primary point of contact for a portfolio of clients, owning the communication cadence and overall client experience
• Owning account status updates, project flow, and follow-through
• Keeping Asana clear, current, and useful
• Coordinating priorities and deliverables across strategy, design, development, and Klaviyo work
• Surfacing risks, deadlines, dependencies, and tradeoffs early
• Protecting team capacity and client trust during a busy season

Requirements:

• 2+ years account or project management experience in an agency working with Klaviyo
• Strong client-facing communication, follow-through, and project ownership — you're confident leading client calls and being the primary point of contact for the engagement
• Organized, detail-oriented, calm, and resourceful in fast-moving work
• Comfort coordinating strategists, copywriters, designers, developers, and clients
• Practical judgment around scope, timelines, priorities, and client experience