Operations and Sales Enablement Project Manager

Airbnb is a global hospitality company that connects hosts and guests for unique experiences. They are seeking an Operations and Sales Enablement Project Manager to support the design and execution of programs that drive measurable enablement impact across the business, focusing on operationalizing strategic priorities and building infrastructure for the enablement organization.

Responsibilities:

• Support enablement strategic planning, roadmap management, and OKR tracking across quarterly and annual planning cycles
• Build and maintain central dashboards that measure enablement program impact – including project intake, content utilization, knowledge management, and pipeline velocity
• Analyze program performance data and surface actionable insights and recommendations to the StratOps Lead and enablement leadership
• Design, document, and continuously optimize operational processes and workflows that enable the team to scale globally without sacrificing quality
• Manage cross-functional governance rhythms and project coordination with Program Ops, RevOps and Sales teams
• Coordinate intake and prioritization of enablement requests across business units, ensuring alignment with strategic priorities and resource availability
• Create and maintain playbooks, templates, and documentation frameworks that standardize how enablement work gets done
• Track and communicate project status, milestones, and risks to stakeholders across the organization
• Support enablement tech stack operations and content management (e.g., Highspot, Salesforce, Gong) to ensure tools are well-maintained and adopted
• Identify and close feedback loops between field teams, RevOps, and enablement leadership to continuously improve programs

Requirements:

• 3+ years of experience in operations, project management, or strategy & operations; experience in a sales enablement or sales operations environment strongly preferred
• Bachelor's degree or equivalent required
• Proven ability to manage complex, cross-functional projects from initiation to completion
• Analytical skills: able to build dashboards, synthesize data from multiple sources, and translate findings into actionable recommendations
• Familiarity with enablement and sales metrics (e.g., ramp time, quota attainment, content utilization, pipeline velocity)
• Systems thinker with demonstrated ability to design scalable processes and documentation frameworks
• Proficiency with AI tools (Claude preferred), Google Suite and Asana; experience with Salesforce, Highspot, Tableau, or SQL (highly desired
• Excellent written and verbal communication skills, with the ability to present clearly to leadership
• Strong stakeholder management and cross-functional collaboration skills
• High attention to detail and ability to manage multiple priorities in a fast-paced, deadline-driven environment