Customer Service Rep II

NeighborHealth is one of the largest community health centers in the country, dedicated to serving the greater Boston area. They are seeking a Customer Service Representative to join their Contact Center team, responsible for answering patient calls, scheduling appointments, and providing various services to enhance patient experience.

Responsibilities:

• Schedule, reschedule, and cancel appointments
• Document clear and concise messages and route appropriately
• Appropriately transfers calls to other departments when required
• Navigate and document in the Electronic Medical Record (EPIC) to access relevant and appropriate information
• Process refill requests accurately and effectively, according to guidelines
• Conduct outreach calls on behalf of clinical departments

Requirements:

• HS Diploma/GED required
• Excellent written and verbal communication, judgment and problem solving skills
• Minimum of 1 year customer service, administrative, or call center experience
• Bilingual fluency Spanish/English required
• Proficient in Microsoft Office Suite
• Knowledge of medical terminology and experience working with electronic medical record technology a plus