HR Customer Service Rep High Volume Call Center

TriStar Centennial Medical Center is hiring a Tier I HR Customer Service Representative to support HR and HRIS service delivery. The role handles employee inquiries, documents and researches issues, escalates unresolved requests, and assists employees with internal self-service resources and HR technology tools.

Responsibilities:

• Provides customer service by answering HRAnswers calls, documents all customer inquiries and resolutions received via phone calls. Ask HR, Chat, mailboxes or alternative streams of input in order to identify, diagnose, and initiate research necessary to resolve customer issues in a timely manner, as needed
• Provides support within a HR Line of Business
• Cleary communicates problem symptoms and consults with CS Tier 2 representatives as necessary to aide in resolving customer issues/requests and ensure all pertinent information is included
• Escalate unresolved issues as needed
• Perform any other duties as needed
• Provide assistance on navigating internal resources on self-service and HR technology tools

Requirements:

• Strong Customer Service skills
• 1 year of experience in HR preferred
• Previous call center experience preferred